General Terms and Conditions for GLORIA Internet Sales

§ 1 Scope of application, customer information

The following General Terms and Conditions (GTC) govern the contractual relationship between the

GLORIA spare parts online shop of the

GLORIA Haus- und Gartengeräte GmbH
Därmannsbusch 7
58456 Witten

Managing Directors: Markus Kress (Chairman), Andre Kirchesch
VAT ID No. DE 811134362

Phone 02302/700-0
E-Mail: info@gloria-garten.com, service@gloria-garten.com

and consumers who purchase goods via our shop. These terms and conditions also contain customer information in accordance with the German Civil Code (BGB) Information Ordinance.

The contractual language is German.

§ 2 Conclusion of contract

The offers on the Internet represent a non-binding invitation to you to order goods.

After entering your data and by clicking the order button, you submit a binding offer to conclude a purchase contract.

We are entitled to accept your offer within 3 days by sending you an order confirmation by e-mail. After the fruitless expiry of the period referred to in sentence 1, your offer shall be deemed to have been rejected, i.e. you shall no longer be bound by your offer.

§ 3 Customer information: Storage of the offer text

The contract text with details of the item will be stored by us.

You do not have access to the text of the contract via the Internet.

§ 4 Customer information: Correction notice

You can correct your entries at any time before submitting the order. We will inform you about your correction options on the way through the ordering process.

§ 5 Cancellation policy

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods or, in the case of delivery of goods in several partial consignments, from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial consignment.

To exercise your right of withdrawal, you must send the

GLORIA Haus- und Gartengeräte GmbH
Därmannsbusch 7
58456 Witten
E-Mail: service@gloria-garten.com
Phone: 02302/700-0
Fax: 02302/700-54

by means of a clear declaration, e.g. a letter sent by post, fax or e-mail, of your decision to revoke this contract. You can also fill out and submit the model withdrawal form or another clear declaration on our website electronically. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail).

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

§ 6 Consequences of revocation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will we charge you any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to GLORIA Haus- und Gartengeräte GmbH, Därmannsbusch 7, 58456 Witten, without delay and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is attributable to your handling of the goods which is not necessary for checking the condition, properties or functioning of the goods.

§ 7 Retention of title

The object of purchase remains our property until full payment has been made.

§ 8 Limitation of your warranty claims

Your claims for defects in used goods shall become statute-barred one year after the handover of the sold item to you. Excluded from this regulation are claims for damages, claims due to defects which we have fraudulently concealed and claims arising from a guarantee which we have assumed for the quality of the item. The statutory limitation periods apply to these excluded claims.

§ 9 Limitation of liability

We exclude liability for slightly negligent breaches of duty insofar as these do not relate to material contractual obligations, damage arising from injury to life, limb or health or guarantees or claims under the Product Liability Act are affected. The same applies to breaches of duty by our vicarious agents and our legal representatives. Essential contractual obligations include in particular the obligation to hand over the item to you and to provide you with ownership of it. Furthermore, we must provide you with the item free of material defects and defects of title.