Cancellation policy

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods or, in the case of delivery of goods in several partial consignments, from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial consignment.

To exercise your right of withdrawal, you must send the

by means of a clear declaration, e.g. a letter sent by post, fax or e-mail, of your decision to revoke this contract. You can also fill out and submit the model withdrawal form or another clear declaration. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail).

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

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Consequences of revocation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will we charge you any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to GLORIA Haus- und Gartengeräte GmbH, Därmannsbusch 7, 58456 Witten, without delay and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is attributable to your handling of the goods which is not necessary for checking the condition, properties or functioning of the goods.